Super Service!

July 10, 2013 at 1:22 pm (Advertising, Day to Day, Thank You, Underwater) (, , , , , , , , , , )

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Seriously. We have had Verizon for a long time. Even back when my phone was the Nokia doorstop:

old-school-nokia-phones

Remember? You could throw it across the room, run it over with your car, and drop it into a toilet and it would never break or stop working. But, those days are gone now. We all have smartphones with very breakable parts and glass fronts and malfunctions that can occur if even a splash of water gets near the phone. But we love them so much! So, my daughter has the Apple IPhone. the BF has the HTC DNA and I have the Samsung Galaxy S4. We are very hi-tech over here and not super-brand exclusive, but we bought all these phones at the above Verizon store. 4G and always connected. Basically from the same guy or guys depending on who is working. We like this store. With these people.  Anyhoo, long story short, because I have to go to work and my time is ticking away as it always is, my son just got the Galaxy S4, not from this store, but from a dealer in Kentucky, via his dad and his dad’s account and contract service, and of course, yesterday morning, it decides that he if he tries to make a phone call he will not be able to hear anyone talking and we will not be able to hear him. Microphone-speaker breakdown! We drove on over to the Verizon store above, (Matteson, IL), waited for the man we always talk to, figuring he might know how to press some buttons to make the sound work again. No good. It’s a manufacturing problem. Device fluke or whatever. Phone needs to be replaced. They just swap them out. No problem. But of course there was a problem! Not with the store, but with the location the phone was originally bought at. Verizon replaces all Verizon products. Without really getting into the nitty-gritty details, which are really boring and probably not important in the scheme of things, and more time-wasting to type than I have time to waste (although explaining is also wasting time…), we just had an out-of-state, multiple account, unique-situation problem in getting the new phone. But guess what? The sales guy, our sales guy, (it’s funny how we always claim those special individuals after we see them and they help us over and over, and they are awesome) and his manager, did some computer/phone/e-mail/process magic, and presto! We walked out with the new phone all switched over and fully functioning. I am happy. My son is really happy. And I think we made a cool new friend. So, long long story short: Thank you Michael S. and Phil (the manager–don’t know his last initial–but he was great). I hope it’s OK that I put their names/your names and the store, because they really provided outstanding service and should be recognized. Shout outs from satisfied customers. That has to be a good thing. Now I have to go to work so I can pay for the next upgrade my daughter will prob need soon. Here is a random picture of pool rings underwater (Lifeproof case also recommended by the store and works perfectly. As you can see, worth the money.) I really need to go. Later.

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